Terms of Use

Last updated: 1 November 2026.

These Terms of Use ("Terms") govern your use of Tranze, a service that helps you create personal audio trances with an AI guide. Tranze is operated by Ivo Larys, Zadní Mostek 26, 544 75 Mostek, Czech Republic, Company ID (IČ) 75722488 ("we", "us"). You can reach us at hello@tranze.app.

By accepting these Terms in the introduction and using Tranze, you agree to them and confirm that you have read our Privacy Policy.

1. What Tranze is

Tranze lets you:

  • talk with an AI guide about what you would like a trance for,
  • confirm an intention, choose a voice and music (or let us choose for you), and create a personal audio recording,
  • listen to ready-made trances and journeys in Discover, and read articles about trance.

Anyone can create an account with their email address (using a one-time code), Google or Apple. Some features are free, and some are part of the paid plan Tranze Plus or of trance packs you can buy (section 9). Tranze is new, so features may change, pause or be removed while we learn what works.

2. Not medical or psychological care

Tranze is designed for relaxation, rest and reflection. It is not a medical device and it is not a substitute for medical, psychological or psychiatric care. We do not diagnose, treat or cure any condition, and nothing in Tranze is a promise of a particular result.

If you are in crisis or in immediate danger, contact your local emergency services or a helpline. In the app you can find helplines in your country at findahelpline.com.

If you have a medical or mental health condition (for example epilepsy, psychosis or a dissociative condition) or you are unsure whether trance or deep relaxation is right for you, talk to a qualified professional before you use Tranze.

3. Listening safely

  • Never listen while driving, operating machinery or doing anything that needs your full attention.
  • Listen somewhere you can sit or lie down safely and won't be disturbed.
  • You stay in control. You can open your eyes, pause or stop the recording at any time.

4. AI-generated content

Conversations, scripts, voices and cover images in Tranze are generated or assisted by artificial intelligence. The AI follows methods and guidelines curated by practitioners in NLP and hypnotherapy, but your personal recordings are created individually and are not reviewed by a person before you listen. AI can make mistakes, misunderstand you or produce something that doesn't fit. Use your own judgement, and stop listening if something doesn't feel right. You can tell us through the feedback in the app.

The AI guide follows safety limits. If a conversation reaches one of them, the guide may pause the creation of a recording and offer support options instead.

5. Your account

  • You must be at least 16 years old to use Tranze. If you are under 18, you need the permission of a parent or guardian to buy Tranze Plus or a trance pack.
  • Keep your login details private and tell us if you think someone else has access to your account.
  • You are responsible for activity in your account.
  • One account is for one person. Don't share it.

6. Your content

"Your content" means what you write or dictate to the guide, your intentions, preferences, feedback and the personal recordings created for you.

  • You own your content. You give us permission to store and process it only as needed to run Tranze for you, to keep it safe and to improve the quality of the service, as described in the Privacy Policy.
  • Your personal trances are private to your account. They are never published in Discover.
  • You can delete individual trances in the app, and you can delete your whole account yourself in Account → Privacy (see section 12).

Please share only what feels comfortable. Don't include other people's personal information that you don't have the right to share.

7. Acceptable use

You agree not to:

  • use Tranze for anything unlawful or harmful, or to create content intended to harm yourself or others,
  • try to get around safety limits, access other people's data, or disrupt or overload the service,
  • copy, scrape, resell or redistribute Tranze, its recordings or articles, except for your own personal use,
  • reverse engineer the service, except where the law allows it.

We may suspend or end access if these Terms are broken or if it is needed to protect you, other users or the service.

8. Our content

The app, its design, the public recordings and journeys in Discover, and the articles in the Articles section belong to us or our licensors. You may listen to and read them for your own personal, non-commercial use. Personal recordings created for you may also be used for your own personal, non-commercial use.

9. Plans, trances and payments

Tranze is free to join. Some features are part of the paid plan Tranze Plus, and you can also buy extra personal trances. This section explains what you get, what it costs, how renewal works and how to cancel. A plan or a pack gives you access to the service described here. It does not promise any particular result (see section 2).

What is free

  • Your account, a selection of ready-made trances in Discover, and the articles in the Articles section. We choose which ready-made trances are free and may change that selection.
  • One personal trance, once per account, so you can try Tranze. It is part of the account, not of a trial, and it does not come back after you use it.
  • Listening to your own trances online and deleting them.

Tranze Plus

Tranze Plus costs $14.99 per month or $99.99 per year. It includes:

  • all ready-made trances and journeys in Discover,
  • downloads for offline listening,
  • 3 personal trances every month.

How personal trances are counted:

  • A personal trance is counted when you confirm your intention and we start writing your script, not when you start talking to the guide. A new version of a trance counts as a new trance.
  • If we cannot create it (for example the guide needs to ask you more first, an error occurs, or you cancel before the script is ready), the trance is returned to your balance. Once your script is saved, making the audio of that script again does not use another trance.
  • On a yearly plan you still receive 3 trances at the start of each month, not all 36 at once.
  • Monthly trances you do not use carry over to the next month, up to a monthly balance of 6.

Trance packs

A pack of 3 personal trances costs $12.99, paid once. You can buy it with or without Tranze Plus. Trances in a pack do not expire and are used after your monthly trances. A pack does not renew.

No free trial

Tranze Plus does not start with a free trial. You can try Tranze first with the Free plan (the free library editions and your first personal trance). Plus is bought directly, and the first payment is taken when you subscribe.

If you started a free trial before 1 November 2026, it continues until it ends, under the terms that applied when you started it: if you cancel before the trial ends, you are not charged.

Automatic renewal

Tranze Plus renews automatically every month or every year, at the price shown when you subscribed, until you cancel. You are charged at the start of each period. The price and the length of the period are shown before you pay. Prices are listed in US dollars. They include VAT or sales tax where tax applies, and the seller or app store may show them in your local currency.

If we change the price, we will tell you before the change reaches you, it applies from your next renewal, and you can cancel before then. App stores may apply their own price-change rules.

If a renewal payment fails, the seller or app store may try again for a limited time. If the payment cannot be collected, your subscription ends.

How to cancel

You can cancel at any time. Cancelling stops the next renewal. You keep Plus until the end of the period you have already paid for, and you are not charged again.

  • Bought on the web: cancel in Account → Plan or with the link in the receipt email from Paddle.
  • Bought in the App Store: Settings → your name → Subscriptions. For Apple, cancel at least 24 hours before the end of the current period.
  • Bought in Google Play: Play Store → Payments & subscriptions → Subscriptions.

Deleting the app or your Tranze account does not cancel a subscription bought in an app store. Cancel it in the store first. Cancel a web subscription before you delete your account too. Deleting your account does not by itself give you a refund for the period already paid.

Who sells it

  • On the web, Paddle is the seller (merchant of record). Paddle.com Market Limited and its affiliates take the payment, handle VAT and sales tax, send your receipt and handle refunds and chargebacks. Your purchase is a contract between you and Paddle, and Paddle's checkout buyer terms apply to it. We provide Tranze and the access you buy.
  • In the Tranze app, Apple (App Store) or Google (Google Play) is the seller. Payment is taken from your Apple Account or Google Play account, and their terms apply, including how they handle refunds and cancellations.

Your plan and your trances belong to your Tranze account. If you subscribed through more than one channel, manage each subscription where you bought it so you are not charged twice.

Right of withdrawal and refunds

If you are a consumer in the European Union, you have 14 days from the purchase to withdraw from it without giving a reason.

When you subscribe or buy a pack, you ask us to give you access straight away: Plus access, offline downloads and the creation of personal trances. You acknowledge that:

  • once we have fully provided a service, or have begun to supply digital content with your agreement, you lose the right to withdraw, and
  • if you withdraw from a subscription within the 14 days after access began, you pay a proportionate amount for what you have already received until you told us.

To withdraw, tell the seller. For a web purchase that is Paddle, using the contact in your receipt. For an app purchase it is Apple or Google. You can also write to us at hello@tranze.app and we will pass your request on.

Apart from your right to withdraw, payments are not refunded for a period that has already started or for trances that have been used. This does not limit rights you have under the law, or any refund the seller or app store gives under its own policy. If something went wrong on our side, for example a trance you paid for could not be created or you were charged twice, write to us and we will make it right. If a pack is refunded, the unused trances from it are removed. If a subscription payment is refunded, we may end Plus for the period that payment covered.

When Plus ends

Plus ends when the period you paid for runs out after you cancel, when a payment cannot be collected, or when we end it after a refund. After that:

  • The personal trances you created stay in your library. You can still play and delete them online.
  • The free ready-made trances and the articles stay available.
  • You no longer receive new monthly trances, and unused monthly trances expire. Trances from a pack stay in your balance.
  • Ready-made trances and journeys that are part of Plus can no longer be played. You can still see their cover and description.
  • You cannot make new offline downloads. We do not remove downloads that are already on your device.
  • You can subscribe again at any time. A new subscription starts with 3 monthly trances.

If we end Tranze Plus or Tranze while you have a prepaid period left, we will stop charging you and refund the unused part of that period.

10. Availability and changes

We work to keep Tranze available and your recordings safe, but it is provided "as is" and "as available". We may update, pause or end Tranze or any of its features. If we end Tranze, we will tell you in advance where reasonably possible, so you can download recordings you want to keep.

We may update these Terms. If a change is significant, we will tell you in the app before it takes effect. If you keep using Tranze after that, the updated Terms apply.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law, including your rights as a consumer.

To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by using Tranze against these Terms or against the safety guidance in section 3.

12. Ending your use

You can stop using Tranze at any time. To delete your account and its data, use Account → Privacy in the app. Deleting is immediate and can't be undone. Cancel any subscription first (see section 9). If you can't use the app, contact us at hello@tranze.app. What we delete and what may remain for a limited time (for example in backups) is described in the Privacy Policy.

13. Law and disputes

These Terms are governed by the laws of the Czech Republic, without depriving you of the protection given by the mandatory laws of the country where you live. If you have a concern, please contact us first. We'll try to resolve it together.

14. Contact

Ivo Larys, Zadní Mostek 26, 544 75 Mostek, Czech Republic
Company ID (IČ): 75722488
Email: hello@tranze.app

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